Company Policy

To maintain our competitive edge, Miguel Mechanical Services Limited (MMSL) has attained ISO 9001:2008 certification. The company maintains its own in-house auditors to critically evaluate and advise, on a continuous basis, the quality of service being delivered to our clients, our job performance, and the quality of personnel assigned to specific jobs; thus, ensuring that the company remains competitive in the job market.

Total Quality Management System

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The Miguel Mechanical Services Total Quality Management Plan is as follows:

  • To achieve, maintain and improve the quality of our service.
  • To improve the quality of our operations
  • To provide customer confidence that requirements for quality are being achieved in the level of service we provide.
Our Quality Assurance is guaranteed by the following characteristics:

  • The ability to meet specifications.
  • The ability to do the right things.
  • The ability to do things right.
  • The ability to meet stated and implied needs.
To ensure that the Quality Management System Implemented at MMSL are realistically met the following drivers are implemented:

  • Measured cost improvement
  • Measured product and service improvements
  • “Pull-through” training based on need and a continuous learning organisation.
  • Top management demonstrated commitment to a regular review, continuous improvement, and a quality planning process.
The MMSL management has made the commitment to lead the various projects as a means of ensuring that the Quality Management System of the organisation is adhered to. Each department within the organisation is represented. Thus,

  • Management is vocal and visible – demonstrating leadership, not just lending support.
  • Implementation is a strategic cross-functional project with the necessary time and resource given to it.
MMSL expects the following outcomes from our Quality Management System:

  • Maximum conformance to budget
  • Optimum workmanship
  • Maximum accuracy
To ensure an improvement in the quality within our organization the following will be implemented:

  • Purchasing requirements
  • Appreciation of requirements to test equipment.
  • Internal audits
  • Training
  • Document control
  • Management responsibilities

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