To maintain our competitive edge, Miguel Mechanical Services Limited (MMSL) has attained ISO 9001:2008 certification. The company maintains its own in-house auditors to critically evaluate and advise, on a continuous basis, the quality of service being delivered to our clients, our job performance, and the quality of personnel assigned to specific jobs; thus, ensuring that the company remains competitive in the job market.
Company Policy
Company Policy
Total Quality Management System
Click the tabs below to see more information
The Miguel Mechanical Services Total Quality Management Plan is as follows:
- To achieve, maintain and improve the quality of our service.
- To improve the quality of our operations
- To provide customer confidence that requirements for quality are being achieved in the level of service we provide.
Our Quality Assurance is guaranteed by the following characteristics:
- The ability to meet specifications.
- The ability to do the right things.
- The ability to do things right.
- The ability to meet stated and implied needs.
To ensure that the Quality Management System Implemented at MMSL are realistically met the following drivers are implemented:
- Measured cost improvement
- Measured product and service improvements
- “Pull-through” training based on need and a continuous learning organisation.
- Top management demonstrated commitment to a regular review, continuous improvement, and a quality planning process.
The MMSL management has made the commitment to lead the various projects as a means of ensuring that the Quality Management System of the organisation is adhered to. Each department within the organisation is represented. Thus,
- Management is vocal and visible – demonstrating leadership, not just lending support.
- Implementation is a strategic cross-functional project with the necessary time and resource given to it.
MMSL expects the following outcomes from our Quality Management System:
- Maximum conformance to budget
- Optimum workmanship
- Maximum accuracy
To ensure an improvement in the quality within our organization the following will be implemented:
- Purchasing requirements
- Appreciation of requirements to test equipment.
- Internal audits
- Training
- Document control
- Management responsibilities